Product care

The cold chain is part of the product.

Somatropin and related biologic products can be temperature sensitive. Good handling starts before the customer sees the package.

Basic practices

A consistent handling process

For many unopened daily somatropin products, manufacturer labeling specifies refrigeration between 2°C and 8°C. Individual products can have different rules after first use or after reconstitution. The packaging insert for the exact item always controls.

Temperature logging, calibrated monitoring, appropriate placement in the refrigerator and clear procedures for excursions strengthen product handling. Do not place products against frozen surfaces or freeze them.

What customers can check

  • Confirm that the package and presentation match the order.
  • Inspect seals, dates and lot information.
  • Ask for manufacturer-specific storage instructions rather than relying on a universal “HGH storage rule.”
  • Do not use a product with visible particles, unexpected cloudiness or damage.
  • Report suspected temperature excursions with the product identifiers and timing.

What is different about weekly HGH?

Some once-weekly products have different storage allowances than traditional daily pens. For example, SKYTROFA has label-specific room-temperature allowances subject to conditions; those rules should never be assumed to apply to NGENLA, Sogroya or daily somatropin.

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